Who are we and why do we exist?

In 2012, the Ontario government initiated an extensive review of the province’s condominium law that involved an 18-month public engagement process. This process generated more than 2,000 submissions and more than 200 recommendations, with calls to strengthen consumer protection and support the needs of both current and future condominium owners. Canada’s Public Policy Forum has published reports outlining the findings and recommendations from Stage One and Stage Two of this review.

Based on the results of the review, the government introduced the Protecting Condominium Owners Act, 2015 (PCOA), which has since been passed by the Legislative Assembly and received Royal Assent. The PCOA makes changes to the existing Condominium Act, 1998 (Condominium Act), and enacts the Condominium Management Services Act, 2015 (CMSA). The changes introduced by the PCOA also pave the way for the creation of two new administrative authorities.

  • On November 1, 2017, when the CMRAO is officially designated as an administrative authority, it will administer a mandatory licensing system for Ontario’s condominium managers and condominium management service providers. Its goal is to improve the way that condominiums are managed and run, aiming for high-quality condominium management services across Ontario.
  • The Condominium Authority of Ontario (CAO) provides online services and information for condominium owners, offers education for condominium directors regarding their rights and responsibilities, and will create an accessible and affordable dispute resolution service. This organization aims to ensure condominium owners in Ontario are equipped with the tools and information they need to enjoy condominium ownership.

Both new authorities will be working to help improve overall condominium ownership and management and to address the concerns raised by the public during the recent review. More detailed information about the new legislation related to these two new authorities is available.

How is the CMRAO structured and run?

The CMRAO was incorporated as a not-for-profit corporation in July 2016 and will begin operating on November 1, 2017. As an administrative authority, it is governed by an independent board of directors, and is a self-funded body. Similar to other administrative authorities, the CMRAO will be funded through fees. The CMRAO is accountable to the government of Ontario and reports to the Ontario Ministry of Government and Consumer Services (MGCS). Click here for ministry announcement.

What exactly will the CMRAO do once it is operating?

When it is fully operating, the CMRAO will offer services that protect and serve the condominium community. For example, it will administer a compulsory licensing system for all condominium managers and management providers, and provide ongoing regulatory oversight. Over time, it will also establish training and education requirements for condominium managers (this will initially be set by the Minister of Government and Consumer Services). The CMRAO will also be responsible for promoting and enforcing compliance with the Act, including a code of ethics for licensees, and responding to complaints from the public about licensees.

When can I begin to access the CMRAO’s services?

On November 1, 2017, CMRAO will begin accepting applications for condominium management licences. It is expected that CMRAO will be ready to accept any complaints about condominium management services at the beginning of February 2018.