The CMRAO issues four types of licences: three licences for condominium managers and one licence for condominium management provider businesses. The three licences issued for condominium managers are: General Licence, Transitional General Licence and Limited Licence. A Condominium Management Provider Licence is issued to management service provider businesses.
The type of licence that an individual requires depends primarily on their education and experience providing condominium management services. Licensing requirements are set out under the Condominium Management Services Act, 2015 (CMSA), and the General Regulation. Each type of licence is described in full below.
Transitional General Licences are a time-limited class of licence for condominium managers originally introduced in 2017. Under section 16 of Ontario Reg. 123/17, “a Transitional General Licensee may not apply for a renewal of the licence or reapply for the licence after May 31, 2022.”
Currently, there are 3,899 licensed condominium managers in Ontario (as of March 22, 2022), 242 of whom hold a Transitional General Licence.
Any individual who holds a Transitional General Licence and intends to apply for a General Licence must ensure that the CMRAO receives their General Licence application, including all supporting documentation, no later than May 31, 2022. This allows time for the CMRAO to review the application and issue a decision. General Licence applications can be submitted online through the user account portal on the CMRAO website.
If an individual’s Transitional General Licence expires and the individual does not hold another active licence with the CMRAO, that person will no longer be able to provide condominium management services in Ontario.
An individual who holds a General Licence has obtained prior work experience and education as a condominium manager. Effectively a “full licence,” General Licensees can provide condominium management services without having any supervisory requirements (see Supervisory Requirements).
Like General Licensees, Transitional General Licensees can provide condominium management services without being subject to supervisory requirements.
Effectively an “entry-level” licence, Limited Licensees can provide condominium management services only under the supervision of a General Licensee or Transitional General Licensee.
Any business (corporation, partnership, sole proprietor, association or other organization or entity) that provides condominium management services to condominium corporations is required to hold a Condominium Management Provider Licence.
All licences issued by the CMRAO expire unless they are renewed annually. The licence year runs from July 1 to June 30 and the deadline to complete the renewal is midnight on June 30. Licensed individuals and providers can continue providing condominium management services as long as renewal applications and annual licensing fees are submitted by the June 30 deadline.
Some people may be exempt from licensing if they provide services within the authority of their profession (for example, lawyers, engineers, architects, accountants).
Every licensed condominium management provider business, regardless of size, must maintain the following insurance coverage.
The CMRAO charges licensing fees in order to meet its consumer protection mandate, and to recover the regulatory costs associated with administering the CMSA.