The Condominium Management Regulatory Authority of Ontario’s (CMRAO) Complaints Policy applies to all complaints received by the CMRAO about its services in English and French, and regarding the conduct of its staff.
The Complaints Policy also applies to complaints about the conduct of Members appointed to the Discipline Committee and the Discipline Appeals Committee. Please note that the Complaints Policy cannot be used to dispute an order or discipline decision made by either Committee.
If your complaint is about a CMRAO employee, you should first consider raising your concern with the employee directly. You can also ask to speak to the employee’s supervisor or manager.
To file a complaint relating to CMRAO staff and services, send the following information, in writing, to the attention of the CMRAO’s Complaints Officer:
If your complaint is about the conduct of a Member of the Discipline Committee or the Discipline Appeal Committee, you should first consider raising your complaint with the Member during the Committee hearing.
To file a complaint relating to a Member, send the following information, in writing, to the attention of the CMRAO’s Complaints Officer:
The CMRAO will carefully review the details of your complaint and will inform you of the outcome within 15 days. If the CMRAO is unable to do so, it will contact you to let you know when a response can be expected.
However, the CMRAO may remove a complaint from the formal complaints process if:
The CMRAO will inform you if the complaint has been removed from the formal complaints process.
Condominium Management Regulatory Authority of Ontario
P.O. Box 48087 RPO Davisville
Toronto, ON M4S 3C6
CMRAO TTY local number – 416-943-4706
CMRAO TTY Toll Free number – 1-866-888-5426