A Guide for Licensees: Records Management for Condo Managers
Download A Guide for Licensees: Records Management for Condo Managers [PDF - 919 KB]
Previous Education Requirements
Certain general licensees were required to complete continuing education in order to renew their licence for the 2019–20 licensing year.
Materials available on the Condominium Authority of Ontario website
The Condominium Authority of Ontario (CAO) is dedicated to providing information, resources, and services to support condo communities across Ontario.
Electric Vehicle Charging Station FAQs
Frequently Asked Questions about new regulations for electric vehicle charging systems (EVCSs)
Plain Language Guide Produced by the Ministry of Government and Consumer Services
Download the Plain Language Guide Produced by the Ministry of Government and Consumer Services [PDF - 832KB]
Complaints, Insurance and Other Requirements Regulation
Condominium Management Services Act, 2015 ONTARIO REGULATION 4/18
Code of Ethics and Discipline and Appeals Committees Regulation
Condominium Management Services Act, 2015 ONTARIO REGULATION 3/18
General Regulation
Condominium Management Services Act, 2015 ONTARIO REGULATION 123/17
Government of Ontario COVID-Related Announcements
With key public health and health care indicators continuing to improve and the provincewide vaccination rate surpassing the targets outlined in the province’s Roadmap to Reopen, in consultation with the Chief Medical Officer of Health the Ontario government is moving the province into Step Three of the Roadmap to Reopen at 12:01 a.m. on Friday, July…
Declaration of Emergency under the Emergency Management and Civil Protection Act [March 17, 2020]
On the recommendation of the undersigned, the Lieutenant Governor of Ontario, by and with the advice and concurrence of the Executive Council of Ontario, orders that: Declaration of Emergency under the Emergency Management and Civil Protection Act
O. Reg. 51/20: Closure of Establishments [March 18, 2020]
Emergency Management and Civil Protection Act ONTARIO REGULATION 51/20
O. Reg. 52/20: Organized Public Events, Certain Gatherings [March 18, 2020]
Emergency Management and Civil Protection Act ONTARIO REGULATION 52/20
O. Reg. 73/20: Limitation Periods [March 20, 2020]
Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 ONTARIO REGULATION 73/20
O. Reg. 76/20: Electronic Service [March 23, 2020]
Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 ONTARIO REGULATION 76/20
O. Reg. 82/20: Closure of Places of Non-Essential Businesses [March 24, 2020]
Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 ONTARIO REGULATION 82/20
O. Reg. 106/20: Extensions and Renewals of Orders [March 30, 2020]
Emergency Management and Civil Protection Act ONTARIO REGULATION 106/20
O. Reg. 104/20: Closure of Outdoor Recreational Amenities [March 30, 2020]
Emergency Management and Civil Protection Act ONTARIO REGULATION 104/20
O. Reg. 114/20: Enforcement of Orders [March 31, 2020]
Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 ONTARIO REGULATION 114/20
Deployment of Employees of Service Provider Organizations [April 16, 2020]
Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 ONTARIO REGULATION 156/20
Health and Safety Guidance for Workplaces
Government of Canada
Links to COVID-19 (coronavirus) information for Canadians including current situation, statistics, financial support, your health, travel, immigration, safety and awareness resources.
Public Health Ontario
Public Health Ontario provides scientific and technical advice to the Ministry of Health, local public health units and other health system partners to support COVID-19 response efforts.
Ontario.ca/coronavirus
Get the latest case data and updates, learn how to protect yourself and others and get advice on what to do next if you think you might have COVID-19covid 19.
Ontario.ca/stopthespread
What you need to do to help stop the spread of the novel coronavirus, how to self-isolate if you’ve been exposed and how to care for someone with coronavirus (COVID-19covid 19).
Government of Ontario's list of services approved for reopening
Learn about the Roadmap to Reopen, the province’s three-step plan to safely and gradually lift public health measures based on ongoing progress of provincewide vaccination rates and improvements of key public health and health care indicators.
Guide to Electric Vehicle Charging Station Regulations for Condo Managers
Download the Guide to Electric Vehicle Charging Station Regulations for Condo Managers [PDF - 365KB]
Future Education Requirements Webinar Recording
Download the Future Education Requirements Webinar Presentation [PDF - 890 Ko]
Code of Ethics Flyer
Download the Code of Ethics Flyer [PDF - 810KB]
Reopening Ontario After COVID-19: A Guide for Condominium Managers
Download Reopening Ontario After COVID-19: A Guide for Condominium Managers [PDF - 1,051 KB]
COVID-19 Resources
During this challenging time, the Government of Ontario has taken exceptional measures to ensure the safety of Ontarians. This includes enacting emergency orders under the Emergency Management and Civil Protections Act (EMPCA) requiring the legal closure of certain businesses, as well as restricting attendance at public events, social gatherings, and meetings.
Attestation of Completion of Education Requirements for a General Licence
This fillable form can be completed by Transitional General Licensees with licences expiring on June 30, 2021, who expect to complete the education requirements to progress to a General Licence by June 30, 2021.
How to Reverify Your CMRAO Account
In December 2020, the CMRAO announced changes to the login process for all CMRAO accounts. Previously, logging in required a username and password, but now you may access your CMRAO account using the email address associated with your account and a password. All current holders of a CMRAO account must complete a one-time account…
Do I Need a Licence? Interpreting the Definition of "Providing Condo Management Services"
Download Do I Need a Licence? Interpreting the Definition of "Providing Condo Management Services" [PDF - 682 KB]
Glossary
Frequently used terms Conditions of a Limited Licence: Must be supervised by a General Licensee or a Transitional General Licensee. Together, they will determine their preferred method for: Entering into a contract or an agreement without approval of a Supervising Licensee.Managing, controlling, or disbursing more than $500 of general funds without approval of a Supervising…
Extension of Temporary Legislative Amendments Related to Virtual Meetings
April 7, 2021
A Guide for Licensees: The Use of Proxies and Proxy Forms
Download A Guide for Licensees: The Use of Proxies and Proxy Forms [PDF - 910 KB]
Potential Permanent Changes to Enable Digital and Virtual Processes under the Condominium Act, 1998
January 7, 2021
Posting of Ontario’s Residential Condominium Buyer’s Guide on the CAO Website
November 6, 2020
Future Education Requirements Webinar Recording
In 2017, the Minister of Government and Consumer Services designated the courses and challenge exams developed by the Association of Condominium Managers of Ontario (ACMO) as the education and examination requirements necessary for applicants to qualify for a General Licence. As outlined in regulation (O. Reg. 123/17), the authority for setting education and examination requirements…
Proclamation of Amendments to the Condominium Act, 1998 Respecting a Condo Guide
October 26, 2020
Role of the Condominium Manager: Procurement Best Practices
Condominium managers and condominium management providers have an obligation to promote and protect the best interests of their clients. This includes documenting potential conflicts of interest regarding a condominium’s transactional affairs. Learn more about procurement best practices in this video.
Role of the Condominium Manager: Responsibilities and Obligations
As set out in Ontario’s legislation, condominium managers and condominium management providers have many responsibilities. It is their duty to fulfil these responsibilities in the best interest of their clients. Learn more about the role of a condominium manager in this video.
Role of the Condominium Manager: Records Management
Condominium managers are legally and ethically obligated to manage records. Proper records management holds condominium managers accountable to condominium owners, clients, and the CMRAO. Learn more about records management in this video.
Role of the Condominium Manager: Using Proxies and Proxy Forms
A condominium owner or mortgagee can appoint a proxy to represent them at condominium owners’ meetings. It is the condominium manager’s responsibility to ensure that proxy appointments follow the guidelines as set out in legislation. Learn more about proxies and proxy forms in this video.
Reporting Requirements (For Condominium Managers and Management Providers)
Condominium managers and condominium management providers are legally required to report certain events within a specified timeframe. Learn more about the reporting requirements of a condominium manager in this video.
Operational Quality Course Blueprint
Download the Operational Quality Course Blueprint  [PDF - 402 KB]
Managing Financials Course Blueprint
Download the Managing Financials Course Blueprint  [PDF - 396 KB]
Physical Building Management Course Blueprint
Download the Physical Building Management Course Blueprint  [PDF - 416 KB]
Relationship Building Course Blueprint
Download the Relationship Building Course Blueprint  [PDF - 373 KB]
Working with Condo Law Course Blueprint
Download the Working with Condo Law Course Blueprint  [PDF - 440 KB]
Excellence in Condo Management Course Blueprint
Download the Excellence in Condo Management Course Blueprint  [PDF - 355 KB]
Extension of Temporary Legislative Amendments Related to Virtual Meetings
October 2, 2020
Update on Temporary Legislative Amendments Related to Annual Meeting Timelines
September 9, 2020
Curriculum Design & Course Blueprint for Condominium Managers in Ontario 2020
Download the Curriculum Design & Course Blueprint for Condominium Managers in Ontario 2020 [PDF - 993 KB]
Competency Profile for Condo Managers in Ontario
Download the Competency Profile for Condo Managers in Ontario [PDF - 326 KB]
Records Management for Condo Managers
Download the reference guide, Records Management for Condo Managers [PDF - 362 KB]
Use of Proxies and Proxy Forms
Download the reference guide, Use of Proxies and Proxy Forms [PDF - 742 KB]
Condominium Authority Tribunal – Expansion of Types of Disputes
August 26, 2020
Delegation of 2 Condo Act Forms to the CAO
July 31, 2020
Webinar Recording: The Complaints Process
The CMRAO’s Ali Arlani, CEO and Registrar, and Sandy Vizely, Deputy Registrar, discuss the CMRAO complaints process.
CMRAO's One-Year Highlights
Did you know that 50% of new homes being built in Ontario are condos? The condo industry is continuously growing. Regulation by the CMRAO means condo management professionals are licensed, meet education and experience requirements, and comply with a code of ethics.
New Continuing Education Requirements for Condo Manager General Licence Renewal in 2019
November 5, 2018
New Changes to Condo Act Forms
May 11, 2018
New Changes to the Condo Act Meeting Forms
May 1, 2018
New Requirements for the Condo Sector Relating to Electric Vehicle Charging
March 26, 2018
How-to save your CMRAO licence to a mobile device
This video shows you how to save your CMRAO licence to a device.
How-to pay for your CMRAO licence from a mobile device
This video shows you how to pay for your CMRAO licence from a mobile device.
How-to print a wallet-size version of your CMRAO licence
This video shows you how to print a wallet-sized version of your CMRAO Licence.
Code of Ethics Regulation - February 1, 2018
Condo management companies and condo managers licensed by the Condominium Management Regulatory Authority of Ontario (or CMRAO) have an obligation to protect their clients’ interests. Effective February 1, 2018, licensees are required to abide by a code of ethics developed and approved by the Ministry of Government and Consumer Services in consultation with public…
Insurance Requirements - February 1, 2018
Condo management companies and condo managers licensed by the Condominium Management Regulatory Authority of Ontario (or CMRAO) have an obligation to protect their clients’ interests. Effective February 1, 2018, licensees will be required to abide by a new regulation under the Condominium Services Act (CMSA) to ensure that every licensed condo management company has…
Complaints Process - February 1, 2018
Condo management companies and condo managers licensed by the Condominium Management Regulatory Authority of Ontario (or CMRAO) have an obligation to protect their clients’ interests. Effective February 1, 2018, if the CMRAO receives a complaint about a licensed condo manager, the Registrar may request information related to the complaint from any licensee, who must…
New Requirements for the Condo Sector in 2018 and Helpful Guides to the Recent Condo Law Changes
January 16, 2018
Webinar: CMRAO Licensing Overview
Learn more about the CMRAO, the different licences available and the requirements needed to complete the licence application. Presented by Robin Dafoe, Executive Director/Registrar and Sandy Vizely, Deputy Registrar on December 20, 2017.
We want your input on proposals about electric vehicle charging stations in existing condominiums
December 1, 2017
How to View the new Condo Act Forms
November 9, 2017
New Condo Act Forms now Available on the Ontario Government Website
November 1, 2017
Learn about the new condo law changes
October 24, 2017
Consultation on CMSA Minister’s Regulations
August 31, 2017
Ontario Announces New Condo Law Changes
July 25, 2017
Condominium Management Regulatory Authority of Ontario – Proposed fees for Public Comment
July 11, 2017
We want your input on proposed requirements for a public database of condo corporations under the Condominium Act, 1998
July 10, 2017
Dates Announced for New Condo Law Changes
June 12, 2017
New Condo Websites Announced
April 7, 2017
Introduction of CMRAO at the ACMO Luncheon
Aubrey LeBlanc and John Oakes introducing CMRAO at the ACMO Luncheon on March 24, 2017.
Regulatory proposals under the Condominium Act, 1998 and the Condominium Management Services Act, 2015 now available for public comment
February 24, 2017
Draft Regulation under the Condominium Act, 1998 now Available for Public Comment
February 21, 2017
Proposed Regulatory Changes under the Condominium Act for public comment
February 14, 2017
Proposed Condominium Management Regulation now Available for Public Comment
December 16, 2016
Making Progress on Condo Reform Implementation 
October 7, 2016
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Summer 2021 | Vol. 3 | Issue 2
The CMSA requires licensees to transfer all records and documents relating to the corporation back to the client (the condominium corporation) within 15 days upon termination of the condominium management…
Notice of Fees: Excellence in Condominium Management Course
The Condominium Management Regulatory Authority of Ontario (CMRAO) conducted a public fee consultation from October 4 to October 14, 2021. Feedback was collected using a survey posted on the CMRAO…
Public Notice: CMRAO Excellence in Condominium Management Course Fee
Introduction of a new mandatory course for applicants for a Limited Licence effective November 1, 2021 As the Condominium Management Regulatory Authority of Ontario (CMRAO) continues to grow and expand…
Role of the Condominium Manager: Procurement Best Practices
https://vimeo.com/467737370 Condominium managers and condominium management providers have an obligation to promote and protect the best interests of their clients. This includes documenting potential conflicts of interest regarding a condominium’s…
Role of the Condominium Manager: Responsibilities and Obligations
https://vimeo.com/467737471 As set out in Ontario’s legislation, condominium managers and condominium management providers have many responsibilities. It is their duty to fulfil these responsibilities in the best interest of their…
Role of the Condominium Manager: Records Management
https://vimeo.com/467743028 Condominium managers are legally and ethically obligated to manage records. Proper records management holds condominium managers accountable to condominium owners, clients, and the CMRAO. Learn more about records management…
Role of the Condominium Manager: Using Proxies and Proxy Forms
https://vimeo.com/467743081 A condominium owner or mortgagee can appoint a proxy to represent them at condominium owners’ meetings. It is the condominium manager’s responsibility to ensure that proxy appointments follow the…
Reporting Requirements (For Condominium Managers and Management Providers)
https://vimeo.com/467743143 Condominium managers and condominium management providers are legally required to report certain events within a specified timeframe. Learn more about the reporting requirements of a condominium manager in this…
Future Education Requirements Webinar Recording
https://vimeo.com/474684065 In 2017, the Minister of Government and Consumer Services designated the courses and challenge exams developed by the Association of Condominium Managers of Ontario (ACMO) as the education and…
CMRAO Milestones
The CMRAO has achieved several key milestones in its short history as the regulatory body that sets standards and enforces the mandatory licensing of condominium managers and condominium management provider…
Reverifying Your Account Before Renewing Your CMRAO Licence
With the start of the 2021–22 licence renewal period, many licensees may be logging into their CMRAO account for the first time in several months. As a result, some people…
Your CMRAO Licence will expire on June 30, 2021
This email is to inform you that your CMRAO licence is set to expire on June 30, 2021. The renewal process will begin on June 1. The CMRAO will accept renewal…
Your Condominium Management Provider Licence will Expire on June 30, 2021
This is to inform you that your Condominium Management Provider Licence is set to expire on June 30, 2021. The renewal process will begin on June 1, 2021. The CMRAO…
Expiry Date for Transitional General Licences Extended
On May 20, 2021, the Ontario government amended the General Regulation under the Condominium Management Services Act, 2015 (CMSA) to extend the time for Transitional General Licensees to complete the education and…
Update: Expiry of Transitional General Licences
The CMRAO has been receiving inquiries from the condominium community, including our licensees, regarding the status of Transitional General Licensees and their progress towards the completion of the education requirements…
Licence Renewal Period Begins June 1
Renewal Information for Condominium Managers This is the first notice regarding the CMRAO’s upcoming licence renewal period. Your CMRAO Licence is set to expire in 60 days. The CMRAO will begin accepting applications…
Licence Renewal Process for Licensed Condominium Management Companies
This message is being sent to all licensed condominium management provider companies and their Principal Condominium Managers (PCMs). The CMRAO will begin accepting applications and payments for licence renewals on…
Extension of Temporary Legislative Amendments Related to Virtual Meetings
The CMRAO continues to receive and respond to a variety of questions from the condominium management sector regarding board meetings, annual general meetings (AGMs), requisitioned meetings, and use of common…
CMRAO Selects Humber College as Education Provider for Condominium Managers in Ontario
TORONTO, ON, April 15, 2021 – Today the Condominium Management Regulatory Authority of Ontario (CMRAO) and Humber College announced that they have reached an agreement on the development and delivery of…
Condo Residents Working from Home – What to Say When Asked for Advice
The CMRAO has received inquiries about how condominium managers should respond to residents who want guidance on claiming work-from-home expenses on their 2020 income tax returns. With the ongoing pandemic…
New CMRAO Education Requirements
Effective November 1, 2021, the authority for setting education requirements will be transferred to the Registrar of the CMRAO. To prepare for this important transition, the CMRAO has developed a…
Message to Transitional General Licensees
This email is to remind you that as a Transitional General Licensee whose licence was issued prior to June 30, 2018, you have until June 30, 2021, to complete the…
Message to Transitional General Licensees
On your most recent licence renewal application, you indicated that you had completed the education requirements for a General Licence. If this is accurate and you intend to continue providing…
Winter 2021 | Vol. 4 | Issue 1
COVID-19 was officially declared a pandemic on March 11, 2020. Subsequently on March 17, 2020, the Government of Ontario issued an emergency order under the Emergency Management and Civil Protection Act, an unprecedented measure to protect the health and safety of communities across the province. 
New CMRAO Login Process
The CMRAO has changed the login process for accessing your CMRAO account. We previously required a username and password, but going forward you will access your CMRAO account using the…
Message from the Chair: CMRAO’s Response to the Auditor General’s Report
Today the Office of the Auditor General of Ontario (OAGO) released its Value-for-Money Audit of the Condominium Sector. We appreciate the Auditor General’s recommendations that pertain to the Condominium Management…
CMRAO Mandate and the Complaints Process
The CMRAO works in the public interest to build trust in condominium management services across Ontario. Handling complaints is an important part of our consumer protection mandate to promote ethical…
Using Your CMRAO Licence Designation
The CMRAO recently announced three professional designations that condominium managers and management provider businesses can use to represent their CMRAO licence. Before this announcement, some licensees either adopted the CMRAO logo or used…
Autumn 2020 | Vol. 3 | Issue 1
In 2017, the Minister of Government and Consumer Services designated the courses and challenge exams developed by the Association of Condominium Managers of Ontario (ACMO) as the education and examination…
Webinar: Future Education Requirements for Condominium Managers Webinar
Date: Thursday, October 22, 2020 | 11 a.m. to noon In 2017, the Minister of Government and Consumer Services designated the courses and challenge exams developed by the Association of…
Representing Your CMRAO Licence
We receive many questions from licensees. Here is one that we see often. “Has the CMRAO decided on a designation that you want licensed managers to use, for example, General…
New Education Program for Condominium Managers
In 2017, the Minister of Government and Consumer Services designated the courses and challenge exams developed by the Association of Condominium Managers of Ontario (ACMO) as the education and examination…
Condominium Authority Tribunal – Regulatory Changes to Expand the Types of Disputes
Information was recently released that is of importance to condominium managers and management provider companies. The Condominium Authority of Ontario (CAO) was recently advised that effectiveOctober 1, 2020, amendments to Ontario…
Designations for CMRAO Licensees
In response to inquiries from the sector related to the use of a specific CMRAO licence designation, on March 23, 2020, the CMRAO’s Board of Directors adopted a resolution to…
New Competency Profile for Condominium Managers in Ontario
Effective November 1, 2021, the authority for setting education requirements will be transferred from the Minister of Government and Consumer Services to the Registrar of the CMRAO. To prepare for…
Notice of Annual Members Meeting - June 16, 2020
NOTICE IS GIVEN that the 2020 Annual Meeting of the Members of the Condominium Management Regulatory Authority of Ontario (CMRAO) will be held: Date: Tuesday, June 16, 2020Time: 10 a.m.Location:…
CMRAO Education Requirements Survey
The CMRAO has launched a short 5 to 10-minute survey and is looking for your input as a condominium manager who holds a General Licence. The purpose of the survey…
Message from the CEO/Registrar: New COVID-19 Resource for Condo Managers
In May 2020, the CMRAO launched a survey seeking input from condominium management provider businesses on how the recent emergency orders had impacted their operations and their client condominium corporations…
Assessing the Impact of Emergency Orders on the Condominium Sector
You are receiving this email because you are listed as the Principal Condominium Manager for a licensed condominium management provider company. The CMRAO and the Government of Ontario are seeking…
Amended Emergency Order for Virtual Meetings and AGMs
On April 24, 2020, the Government of Ontario took further action to limit the spread of COVID-19 by amending the emergency order under the Emergency Management and Civil Protections Act…
Emergency Order Provides Flexibility for AGMs During COVID-19
During these challenging times, the CMRAO has continued to receive and respond to a variety of questions from the condominium management sector regarding board meetings, annual general meetings (AGMs), requisitioned…
Modified Grading Scheme for Condominium Management Courses
COVID-19 has resulted in closures and operational changes for businesses, organizations, and educational institutions across Ontario. Many of our Limited Licensees and Transitional General Licensees are enrolled in the Association…
Message from the CEO/Registrar: 2020–21 Licence Renewal Period
I am writing to you with an important update in relation to the 2020–21 licence renewal period. As a result of the exceptional circumstances presented by COVID-19, the CMRAO has…
Message from the CEO/Registrar about the New Emergency Order Limiting Public Events
On March 28, 2020, the Government of Ontario took even greater action to limit the spread of COVID-19 by issuing a new emergency order under the Emergency Management and Civil…
Message from the CEO/Registrar about the Emergency Order and Essential Workplaces
The Government of Ontario continues to monitor the evolving COVID-19 situation and is taking the necessary steps to ensure the health and safety of all Ontarians. Yesterday, the government announced…
Message from the CEO/Registrar Regarding COVID-19
The Government of Ontario has declared an emergency under s 7.0.1 (1) of the Emergency Management and Civil Protection Act. As I write this announcement, specific private and public establishments (including…
Coronavirus Protocol in Condos
The CMRAO has received several inquiries from condo managers about the protocol to follow when facing a possible coronavirus case in a condominium community. Here are some recommendations for reducing…
Last Chance – Take Our Survey!
If you have already taken the survey, thank you for your feedback. If you have not, please take a moment to respond; your feedback is valuable and will help the…
Take Our Survey – Have Your Say!
If you have already taken the survey, thank you for your feedback. If you have not, please take a moment to respond; your feedback is valuable and will help the…
Condo Manager Licensing Fees Are Tax Deductible
CMRAO licensing fees are considered professional dues (as they would be for other licensed professions in Ontario), and since the fees are related to your employment as a condominium manager,…
Competency Profile for Condo Managers 2019
Effective November 1, 2021, the authority for setting education requirements will be transferred from the Minister of Government and Consumer Services to the Registrar of the CMRAO.  In 2019, the…
Obligation of Licensees to Cooperate with Inspections
Conducting inspections is an important way for CMRAO to ensure compliance with the Condominium Management Services Act, 2015 (CMSA). The Registrar can appoint an inspector to deal with a complaint made against…
Winter 2020 | Vol. 2 | Issue 1
In the Spring of 2019, the CMRAO convened the first meeting of the Advisory Committee, whose members represent different points of view within the condominium management sector. Members are appointed…
Use of Proxies and Proxy Forms
The CMRAO receives a number of questions from condo managers related to proxies and proxy forms.  A proxy is a person who has been appointed to represent an owner or mortgagee at a…
Webinar Recording: The Complaints Process
https://www.youtube.com/watch?v=c2RC86sq_I8&feature=emb_title The CMRAO’s Ali Arlani, CEO and Registrar, and Sandy Vizely, Deputy Registrar, discuss the CMRAO complaints process.
The Code of Ethics: Promoting Professionalism, Reliability, and Quality of Service
In general, a code of ethics is a written set of rules that help people and organizations understand the difference between right and wrong, which they can then apply to…
Webinar: CMRAO Complaints Process
Recording Date: Thursday, November 14, 2019 | 11 a.m. to noon Join the CMRAO’s Ali Arlani, CEO and Registrar, and Sandy Vizely, Deputy Registrar, as they discuss the CMRAO complaints…
Webinar: The Complaints Process
Join the CMRAO’s Ali Arlani, CEO and Registrar, and Sandy Vizely, Deputy Registrar, as they discuss the CMRAO complaints process. Attendees will learn more about the full scope of the…
Your CMRAO Licensing Fees
Every year licensees must pay an annual licence fee to renew their CMRAO licence.  So where do these licensing fees go?  Licensing fees cover the cost of operations and help the CMRAO regulate the…
Autumn 2019 | Vol. 1 | Issue 1
It is my pleasure to welcome you to the first issue of CMRAO Quarterly , the CMRAO’s first newsletter for stakeholders. Each quarter we will share news about our work and important insights…
Reminder: Your Input is Important
This is a reminder that the deadline to complete the survey about condominium management profession competencies is September 26, 2019 . For those of you who have already completed the survey, thank…
Role of the CMRAO: Working in the Interest of Consumer Protection
The CMRAO was created to protect the public’s interest in Ontario’s rapidly growing condominium sector. Nearly 50% of the new homes being built in Ontario are condominium units, and they represent large investments as financial assets and as places where people make their homes.  Condos are different from houses because they share common…
Important Reminder for Transitional General Licensees
If you have a Transitional General Licence, you have until June 30, 2021, to complete the educational requirements and obtain a General Licence.In addition to all other requirements needed to…
CMRAO’s Coordinators Are Here to help!
The CMRAO’s licensing and compliance team is made up of a group of highly knowledgeable individuals. Our coordinators are trained in condominium law and work with condominium legislation daily when…
Have Your Say: Guide the Direction of the Condo Management Profession in Ontario
The CMRAO is in the process of developing a set of competencies to describe the minimum competencies required to qualify for a General Licence. These competencies represent the knowledge, skill,…
Licence Cards for the 2019–20 Licensing Year
We receive many questions about whether licensees will receive a laminated licence card in the mail for the 2019–20 licensing year.  The answer is yes. Just like last year, individuals with a General Licence,…
The Importance of Record-Keeping for Condo Managers
The CMRAO receives a number of inquiries related to records management. Creating, maintaining, and accessing records is an essential function in any business or organization. Record-keeping is important, and in the condominium industry specifically, records…
Continuing Education Requirements for General Licensees in 2019
In November 2018, the Minister of Government and Consumer Services announced new continuing education requirements for General Licensees who completed their education and examination requirements prior to November 1, 2017.…
Coming soon: Licence cards for the 2019 ⁠ – 20 licensing year!
Just like last year, the CMRAO will be sending physical licence cards to condominium managers who are licensed for the 2019–20 licensing year. As a licensed condo manager, you are…
Notice of Annual Members Meeting - June 5, 2019
NOTICE IS GIVEN that the 2019 Annual Meeting of the Members of the Condominium Management Regulatory Authority of Ontario (CMRAO) will be held: Date: Wednesday, June 5, 2019Time: 9 a.m.Location:…
Licence Renewal Period Begins June 1
60-Day Notification Alert for Condominium Managers This is the first notice regarding the CMRAO’s upcoming licence renewal period. Your CMRAO Licence is set to expire in 60 days. The CMRAO…
Message from the Chair: Licensing Fee Reduction
The Condominium Management Regulatory Authority of Ontario (CMRAO) is a not-for-profit corporation funded through the fees of condo management licensees. The fees allow us to meet our consumer protection mandate…
CMRAO Reducing Fees for the 2019–20 Licensing Year
The CMRAO is committed to being transparent and accountable for the efficient use of licensing fees that allow the organization to effectively carry out its mandated responsibilities as the regulator…
Important Licensing Reminders
General Licensees The Ministry of Government and Consumer Services has specified new continuing education requirements for General Licensees who completed their education and examination requirements prior to November 1, 2017. These…
Condominium Management Regulatory Authority of Ontario Suspends Condo Manager’s Licence
TORONTO, ON, February 13, 2019 – Today, Ali Arlani, Registrar of the Condominium Management Regulatory Authority of Ontario (CMRAO) has ordered the immediate suspension of the General Licence of Robin Rudolph…
Message to Condo Manager Licence Applicants
Thank you for submitting a licence application with the Condominium Management Regulatory Authority of Ontario (CMRAO).We are a new organization and are reviewing applications carefully. CMRAO staff are currently validating…
The CMRAO's First Year of Operations: Handling Complaints
The following article was originally published in Volume 22 of Condo Contact and has been reprinted with permission from the Canadian Condominium Institute - Eastern Ontario Chapter.The Condominium Management Regulatory Authority of  Ontario (CMRAO)…
Condo Communities Get Better Protection With CMRAO
The following article was originally published in the First Time Condo Buyer's Guide.Ontario’s condo laws have been overhauled — good news for the province’s 1.6 million condo owners.The changes, which stemmed…
One Year of Licensing: A snapshot of the condominium management sector
The following article was originally published in CM Magazine and has been reprinted with permission from the Association of Condominium Managers of Ontario (ACMO).It is estimated that 50% of the new homes being…
CMRAO's One-Year Highlights
https://www.youtube.com/watch?v=VZcsvYXQ3PQ&feature=emb_title Did you know that 50% of new homes being built in Ontario are condos? The condo industry is continuously growing. Regulation by the CMRAO means condo management professionals are…
Message from the CEO/Registrar: One-Year Anniversary
The Condominium Management Regulatory Authority of Ontario (CMRAO) was designated through provincial legislation, the Condominium Management Services Act, 2015 (CMSA), to license and regulate the condo management profession in the…
Message from the Chair: One-Year Anniversary
Doors and doorways are symbolic of transition and new beginnings. They distinguish passageways from one space to the next and represent movement. They encapsulate a moment in time and symbolize…
Webinar: Records Management and Use of Proxies for Condo Managers
Recording Date: Friday, November 9, 2018 Condo managers are responsible for assisting and guiding the appropriate record-keeping practices of condominium corporations. Similarly, there are legal and ethical obligations involved with…
November 1 – CMRAO’s One-Year Anniversary
On November 1, 2017, the Condominium Management Services Act , 2015 (CMSA) came into effect, and the CMRAO was officially designated as the administrative authority to licence and regulate the condominium management sector. Since…
Regulation in the Interest of Consumer Protection
The following article was originally published in CM Magazine and has been reprinted with permission from the Association of Condominium Managers of Ontario (ACMO). The Public Registry provides basic information about condominium managers…
We Heard You – New CMRAO Licence Cards are on the Way!
We have received numerous comments about the cards that you are required to carry as a licensed condo manager, as outlined in section 28(1) of the General Regulation. The CMRAO…
Licence Renewal Period Begins August 1
This is the first notice regarding the CMRAO’s upcoming licence renewal period. The CMRAO will begin accepting applications and payments for licence renewals on August 1, 2018. All applications and…
Notice of Annual Members Meeting - June 26, 2018
NOTICE IS GIVEN that the 2018 Annual Meeting of the Members of the Condominium Management Regulatory Authority of Ontario (CMRAO) will be held: Date: Tuesday, June 26, 2018Time: 9 a.m.Location:…
From Concept to Implementation: The Journey of the CMRAO
The following article was originally published in the OBOA Journal and has been reprinted with permission from the Ontario Building Officials Association (OBOA) Ask any entrepreneur and they will tell you — starting a…
Home Inspection Act – Implementation Phase
The Putting Consumers First Act,2017 , proposed a new statute called the Home Inspection Act, 2017 (HIA) , which was passed last year but is not yet in force. The HIA calls for the…
Update on the CMRAO Licence Renewal Period
I am writing to provide you with an important update regarding the licence renewal period for this year. But first, a bit of context. The CMRAO began accepting licence applications…
New Regulations for Electric Vehicle Charging Systems
Today, Tracy MacCharles, Minister of Government and Consumer Services, announced new laws that facilitate the installation of electric vehicle charging systems (EVCS) in condominiums. Starting May 1, 2018, these new…
CMRAO Licence Application Deadline Extended to March 30, 2018
I am writing to provide you with an important update regarding the licence application deadline. As you are probably aware, the deadline to apply for a licence from the Condominium…
New Regulations in Effect February 1
Condo management companies and condo managers licensed by the Condominium Management Regulatory Authority of Ontario (CMRAO) have an obligation to protect their clients' interests.  More provisions and regulations of the Condominium Management…
Code of Ethics Regulation - February 1, 2018
https://www.youtube.com/watch?v=a4PrvYvrGzM&feature=emb_title Condo management companies and condo managers licensed by the Condominium Management Regulatory Authority of Ontario (or CMRAO) have an obligation to protect their clients’ interests. Effective February 1, 2018,…
Insurance Requirements - February 1, 2018
https://www.youtube.com/watch?v=GiddLBspovo&feature=emb_title Condo management companies and condo managers licensed by the Condominium Management Regulatory Authority of Ontario (or CMRAO) have an obligation to protect their clients’ interests. Effective February 1, 2018,…
Complaints Process - February 1, 2018
https://www.youtube.com/watch?v=VUoCWGXuHEU&feature=emb_title Condo management companies and condo managers licensed by the Condominium Management Regulatory Authority of Ontario (or CMRAO) have an obligation to protect their clients’ interests. Effective February 1, 2018,…
January 22, 2018
The start of a new calendar year is an obvious time to talk about new beginnings. As a new administrative authority, the Condominium Management Regulatory Authority of Ontario (CMRAO) provides…
Webinar: CMRAO Licensing Overview
https://www.youtube.com/watch?v=IKEEDzdi4Os&feature=emb_title Learn more about the CMRAO, the different licences available and the requirements needed to complete the licence application. Presented by Robin Dafoe, Executive Director/Registrar and Sandy Vizely, Deputy Registrar…
Notice of Annual Members Meeting - January 2018
NOTICE IS GIVEN that the 2017 Annual Meeting of the Members of the Condominium Management Regulatory Authority of Ontario (CMRAO) will be held:  Date: Tuesday, January 16, 2018Time: 9 a.m.Location: To Be Confirmed…
Webinar: CMRAO Licensing Overview
Recording Date: Wednesday, December 20, 2017 As a newly delegated regulatory body, the CMRAO protects consumers in Ontario’s complex and rapidly growing condo industry. Regulation means condo management companies and…
The CMRAO appoints a CEO and Registrar to lead the Authority
TORONTO, Dec. 28, 2017 - The Board of Directors for the Condominium Management Regulatory Authority of Ontario (CMRAO) is pleased to announce that Ali Arlani has been appointed the new CEO and Registrar of the…
Ontarians see value in new condo management regulatory body
TORONTO, ON, November 1, 2017 – Starting today, Ontario’s newest regulatory authority, the Condominium Management Regulatory Authority of Ontario (CMRAO) will begin licensing and regulating Ontario’s condo management services industry. In…
Notice of fees - November 1, 2017
The structure outlined below reflects the CMRAO’s fees effective November 1, 2017, to June 30, 2019. For information about current fees, please see the update published on April 23, 2019. The…
Introduction of CMRAO at the ACMO Luncheon
https://www.youtube.com/watch?v=Se8-kj9xA28&feature=emb_title Aubrey LeBlanc and John Oakes introducing CMRAO at the ACMO Luncheon on March 24, 2017.