The Code of Ethics sets out, in regulation, the general obligations of condominium managers and condominium management provider businesses, and promotes professionalism, reliability and quality of service.

Some of the requirements covered by the Code of Ethics include:

• Treating people fairly, honestly and with integrity
• Not engaging in acts of discrimination or harassment
• Providing reasonable accommodations for people with disabilities
• Providing reliable and responsive service while demonstrating knowledge, skill and competence
• Keeping accurate records
• Being financially responsible
• Making best efforts to prevent error, fraud or any unethical practices;
• Not accepting gifts from any person or company if a reasonable person might believe that the gift will influence the condominium manager when providing management services
• Not interfering with the reasonable use and enjoyment of common elements, the units or assets of the client
• Promoting and protecting best interest of clients

The CMRAO developed a summary of the Code of Ethics, an important resource for condominium owners, residents and boards of directors. If you believe that a condominium manager or a management provider business has violated the Code of Ethics, you may wish to file a formal complaint. Read more about the complaints process.

The Ministry of Public and Business Service Delivery (formerly the Ministry of Government and Consumer Services) has prepared a helpful Plain Language Guide [PDF - 420 KB] to the Condominium Management Services Act, 2015, which includes a section on the Code of Ethics.

Visit the CMRAO’s Resources section to view videos about the Code of Ethics and to learn more about the general obligations of condominium managers and management provider businesses.