The Code of Ethics sets out, in regulation, the general obligations of condo managers and condo management companies, and promotes professionalism, reliability and quality of service.

Some of the requirements covered by the Code of Ethics include:

• treating people fairly, honestly and with integrity
• not engaging in acts of discrimination or harassment
• providing reasonable accommodations for people with disabilities
• providing reliable and responsive service while demonstrating knowledge, skill and competence
• keeping accurate records
• being financially responsible
• making best efforts to prevent error, fraud or any unethical practices;
• not accepting gifts from any person or company if a reasonable person might believe that the gift will influence the condo manager when providing management services
• not interfering with the reasonable use and enjoyment of common elements, the units or assets of the client
• promoting and protecting best interest of clients

The Code of Ethics is an important resource for condo owners, residents and boards of directors. If you believe that a condo manager or a management company has violated the Code of Ethics, you may wish to file a formal complaint. Read more about the complaints process.

The Ministry of Public and Business Service Delivery (formerly Ministry of Government and Consumer Services) has prepared a helpful Plain Language Guide [PDF - 420 KB] to the Condominium Management Services Act, 2015, which includes a section on the Code of Ethics.

Read the Code of Ethics and Discipline & Appeals Committees regulation

Download a summary of the Code of Ethics for Condo Managers [PDF - 900 KB]