Condominium Management
Regulatory Authority of Ontario

Complaints Process

The CMRAO works in the public interest to build trust in condominium management services across Ontario. Handling complaints is an important part of public protection. Anyone with a concern related to the conduct of a licensed condominium manager or management provider business can submit a complaint through the online complaints portal.

It is important that condominium owners try to resolve matters of concern with their condominium manager, board and/or management provider business prior to filing a formal complaint with the CMRAO, which launches a legal process. Informal resolution of issues will help to ensure a solution-focused, communicative and respectful approach for condominium communities, which are shared living and workspace environments.

Submit a complaint