The CMRAO has initiated a risk-based inspections program to monitor and confirm that condominium managers and provider businesses are complying with key requirements under the Condominium Management Services Act, 2015 (CMSA) and its regulations.
In its first years of operation, the CMRAO conducted inspections of licensees in response to complaints alleging serious types of misconduct resulting in numerous regulatory actions, including the revocation and suspension of licences. These inspections have focused on a broad range of areas of non-compliance with the CMSA, including:
In response to Recommendation 7 of the Office of the Auditor General of Ontario’s Value-for-Money Audit on Condominium Oversight in Ontario, the CMRAO has broadened its compliance program to include proactive standardized inspections of licensees. Initially, these inspections will focus on the following four key areas:
This year, the CMRAO is planning to conduct 12 proactive inspections of condominium management provider businesses and condominium managers. The approach to these inspections has been informed by consultations with the CMRAO Advisory Committee.
The CMRAO will perform inspections on a range of small, medium, and large provider businesses from different areas of the province. Some licensees will be selected for inspection at random, although others may be selected based on their previous history of compliance.
Although the Registrar of the CMRAO reserves the right to take regulatory action in relation to an inspection, the purpose of proactive inspections is to review a licensee’s businesses practice and to ensure compliance with the governing legislation. At the end of the inspection, the licensee will receive a report that notes areas for improvement. Follow-up reviews will be conducted as appropriate.
The following guides provide an overview of the CMRAO’s processes and what to expect for a particular type of inspection. These documents will also give licensees an opportunity to review their business practices in order to comply with requirements and prepare for a possible inspection. During an inspection, the inspector will use templates to gather information from licensees.
As new guides are developed for other focus areas of inspections, they will be posted here.
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Section 59 of the Condominium Management Services Act, 2015 (CMSA) gives the Registrar of the CMRAO the authority to appoint inspectors for the purpose of conducting inspections
While carrying out an inspection, an inspector:
If an inspector requires a person to produce a document or record and/or provide assistance, the person is required to produce the document or record and/or provide the assistance, as the case may be. It is also illegal for a person to obstruct an inspector conducting an inspection or withhold from the inspector or conceal, alter, or destroy any money, documents, or records that are relevant to the inspection.
Yes. It is common for professional regulatory bodies to conduct routine inspections of their licensees/members.
Any licensee can be selected for an inspection. Although the CMRAO will use a “risk-based” approach for selecting licensees for inspections, the current inspections program is a pilot project, and the selection model will evolve over time. The CMRAO will conduct inspections of management provider businesses of various sizes from across the province. Some licensees may also be selected for inspections based on observed trends, previous complaints, or other factors.
No. Although the CMRAO may select certain licensees for inspection based on prior infractions, many licensees will be selected randomly.