A condominium corporation will often hire a provider business or condominium manager to oversee its day-to-day operations. Condominium managers and provider businesses need a licence to fulfil this role. All individuals and businesses providing condominium management services in Ontario must have a valid licence issued by the CMRAO. Licensing requirements are set out under the Condominium Management Services Act, 2015 (CMSA), and the General Regulation.
The CMRAO issues four types of licences: three licences for condominium managers and one licence for condominium management provider businesses. The three licences issued for condominium managers are: General Licence, Transitional General Licence and Limited Licence. A Condominium Management Provider Licence is issued to management service provider businesses.
The type of licence that an individual requires depends primarily on their education and experience providing condominium management services. Each type of licence is described in full below.
Managers are required to meet education requirements and comply with a Code of Ethics that is set out in provincial regulation. Education requirements for Managers holding a General Licence (also known as General Licensees) also includes completing Continuing Professional Education (CPE). General Licensees are required to accumulate a minimum of ten (10) CPE credits annually by attending eligible learning activities in order to renew their licence.
Meeting these standards enhances the integrity of the sector, advances the profession and provides condominium owners with confidence in the companies and people who manage their important investment.
Transitional General Licences are a time-limited class of licence for condominium managers originally introduced in 2017. Under section 16 of Ontario Reg. 123/17, “a Transitional General Licensee may not apply for a renewal of the licence or reapply for the licence after May 31, 2022.”
Currently, there are 3,899 licensed condominium managers in Ontario (as of March 22, 2022), 242 of whom hold a Transitional General Licence.
Any individual who holds a Transitional General Licence and intends to apply for a General Licence must ensure that the CMRAO receives their General Licence application, including all supporting documentation, no later than May 31, 2022. This allows time for the CMRAO to review the application and issue a decision. General Licence applications can be submitted online through the user account portal on the CMRAO website.
If an individual’s Transitional General Licence expires and the individual does not hold another active licence with the CMRAO, that person will no longer be able to provide condominium management services in Ontario.
Individuals who have provided condominium management services for less than two years and work under the supervision of a General Licensee.
Individuals who have provided condominium management services for at least two years and successfully completed the necessary education requirements.
Condominium Management Provider Licence
Any business that provides condominium management services to condominium corporations.
Transitional General Licence
Individuals who provide condominium management services without being subject to supervisory requirements.
All licences issued by the CMRAO expire unless they are renewed annually. Managers and provider businesses must submit renewal applications and annual licensing fees by the deadline.
Some people may be exempt from licensing if they provide services within the authority of their profession (for example, lawyers, engineers, architects, accountants).
Every licensed condominium management provider business, regardless of size, must maintain the following insurance coverage.
The CMRAO charges licensing fees in order to meet its consumer protection mandate, and to recover the regulatory costs associated with administering the CMSA.