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Consumer Protection
In the interest of consumer protection, all CMRAO licensees are required to follow a number of rules as outlined in the Condominium Management Services Act, 2015 (CMSA), and its regulations. The CMRAO works in the public interest to license and regulate condominium managers and condominium management provider businesses, maintains a public registry, and administers a complaints process.
Complaints received by the CMRAO could lead to disciplinary hearings that could result in penalties if the Discipline Committee determines that a licensee has failed to comply with the Code of Ethics regulation. The CMRAO publishes its regulatory decisions to maintain transparency and accountability to the public and its stakeholders.
About Licensing
Condominium managers are professionals who must have a valid licence issued by the CMRAO to provide condominium management services in Ontario.
Code of Ethics
The Code of Ethics sets out, in regulation, the general obligations of condo managers and condo management companies, and promotes professionalism, reliability and quality of service.
Complaints Process
The CMRAO’s complaints process examines instances and circumstances when licensees are alleged to have violated the CMSA, including the Code of Ethics regulation.
Licensing Actions
PROPOSED ACTIONS
This following is a list of actions proposed by the Registrar under subsection 41(1) of the Condominium Management Services Act, 2015 (CMSA). Please note that the actions listed below have not yet been disposed of, meaning, the licensee still has an opportunity to appeal the action at the Licence Appeal Tribunal.
Charges and Convictions
The CMRAO is required to make certain information available to the public including information related to charges laid by the CMRAO against licensees, or other persons or entities that undertake activities that require a licence, and who have been charged and/or convicted under the CMSA.
Discipline and Appeals Decisions
Complaints received by the CMRAO could lead to disciplinary hearings. As outlined in O. Reg. 3/18 of the CMSA, these matters are expected to be heard by a panel of at least three people from the CMRAO Discipline Committee.
Inspections Program
The CMRAO has a risk-based inspections program to monitor and confirm that condominium managers and provider businesses are complying with key requirements under the CMSA and its regulations.
Public Registry
The CMRAO maintains an online public registry of condominium managers and provider businesses who are licensed to provide condominium management services in Ontario. Search the registry by licensee name or licence number.