Consumer Protection
In the interest of consumer protection, all CMRAO licensees are required to follow a number of rules as outlined in the Condominium Management Services Act, 2015 (CMSA), and its regulations. The CMRAO works in the public interest to licence and regulate condominium managers and condominium management provider businesses, maintains a public registry, and administers a complaints process.
Complaints received by the CMRAO could lead to disciplinary hearings that could result in penalties if the Discipline committee determines that a licensee has failed to comply with the Code of Ethics regulation. The CMRAO publishes its regulatory decisions to maintain transparency and accountability to the public and its stakeholders.
About Licensing
Condominium managers are professionals who need a licence to oversee a condominium corporation’s day-to-day operations. All individuals and businesses providing condominium management services in Ontario must have a valid licence issued by the CMRAO. These licensing requirements are set out under the Condominium Management Services Act, 2015 (CMSA), and the General Regulation.
Code of Ethics
The Code of Ethics sets out, in regulation, the general obligations of condo managers and condo management companies, and promotes professionalism, reliability and quality of service.
Complaints Process
The CMRAO works in the public interest to build trust in condominium management services across Ontario. Handling complaints is an integral part of consumer protection. The CMRAO’s complaints process examines instances and circumstances when licensees are alleged to have violated the Condominium Management Services Act, 2015 (CMSA), including the Code of Ethics regulation. The CMRAO works diligently to administer a fair and transparent complaints process.
Licensing Actions
PROPOSED ACTIONS
This following is a list of actions proposed by the Registrar under subsection 41(1) of the Condominium Management Services Act, 2015 (CMSA). Please note that the actions listed below have not yet been disposed of, meaning, the licensee still has an opportunity to appeal the action at the Licence Appeal Tribunal.
Charges and Convictions
Section 36 of the Condominium Management Services Act, 2015 (CMSA) requires the CMRAO to make certain information available to the public including information related to charges laid by the CMRAO against licensees, or other persons or entities that undertake activities that require a licence, and who have been charged and/or convicted under the CMSA.
Discipline and Appeals Decisions
Complaints received by the CMRAO could lead to disciplinary hearings. As outlined in O. reg 3/18 of the CMSA, these matters are expected to be heard by a panel of at least three people from the CMRAO Discipline Committee.
Inspections Program
The CMRAO has initiated a risk-based inspections program to monitor and confirm that condominium managers and provider businesses are complying with key requirements under the Condominium Management Services Act, 2015 (CMSA) and its regulations.
This year, the CMRAO is planning to conduct 12 proactive inspections of condominium management provider businesses and condominium managers. The approach to these inspections has been informed by consultations with the CMRAO Advisory Committee.
Public Registry
The CMRAO maintains an online public registry of condominium managers and condominium management providers who are licensed to provide condominium management services in the province. The registry holds detailed information about licensees, including conditions, suspensions, revocations, and disciplinary actions.
Any member of the public can search the registry by licensee name or licence number.