Condominium managers are professionals who need a licence to oversee a condominium corporation’s day-to-day operations. All individuals and businesses providing condominium management services in Ontario must have a valid licence issued by the CMRAO. These licensing requirements are set out under the Condominium Management Services Act, 2015 (CMSA), and the General Regulation.

The Code of Ethics sets out, in regulation, the general obligations of condo managers and condo management companies, and promotes professionalism, reliability and quality of service.

The CMRAO works in the public interest to build trust in condominium management services across Ontario. Handling complaints is an integral part of consumer protection. The CMRAO’s complaints process examines instances and circumstances when licensees are alleged to have violated the Condominium Management Services Act, 2015 (CMSA), including the Code of Ethics regulation. The CMRAO works diligently to administer a fair and transparent complaints process.

PROPOSED ACTIONS
This following is a list of actions proposed by the Registrar under subsection 41(1) of the Condominium Management Services Act, 2015 (CMSA). Please note that the actions listed below have not yet been disposed of, meaning, the licensee still has an opportunity to appeal the action at the Licence Appeal Tribunal.

Section 36 of the Condominium Management Services Act, 2015 (CMSA) requires the CMRAO to make certain information available to the public including information related to charges laid by the CMRAO against licensees, or other persons or entities that undertake activities that require a licence, and who have been charged and/or convicted under the CMSA.

Complaints received by the CMRAO could lead to disciplinary hearings. As outlined in O. reg 3/18 of the CMSA, these matters are expected to be heard by a panel of at least three people from the CMRAO Discipline Committee.

The CMRAO has initiated a risk-based inspections program to monitor and confirm that condominium managers and provider businesses are complying with key requirements under the Condominium Management Services Act, 2015 (CMSA) and its regulations.

This year, the CMRAO is planning to conduct 12 proactive inspections of condominium management provider businesses and condominium managers. The approach to these inspections has been informed by consultations with the CMRAO Advisory Committee.

The CMRAO maintains an online public registry of condominium managers and condominium management providers who are licensed to provide condominium management services in the province. The registry holds detailed information about licensees, including conditions, suspensions, revocations, and disciplinary actions.

Any member of the public can search the registry by licensee name or licence number.