Organization
The Condominium Management Regulatory Authority of Ontario (CMRAO) is a non-profit corporation established in November 2017 by the Government of Ontario under the Condominium Management Services Act, 2015 (CMSA). As a regulator, the CMRAO provides consumer protection for Ontarians living and investing in condominiums by regulating and licensing condominium managers and management provider businesses.
The CMRAO is funded through licensing fees, is governed by an independent Board of Directors, and operates under an Administrative Agreement with the Ministry of Public and Business Service Delivery.
The CMRAO protects condominium communities and builds trust in condominium management services by:
Administering a mandatory licensing system for all condominium managers and provider businesses
Maintaining an online public registry of licensed condominium managers and provider businesses
Promoting and enforcing compliance with the CMSA and its regulations, licensing requirements, and the Code of Ethics
Addressing complaints received by the public by conducting inspections and investigations, and taking corrective actions as necessary
Establishing education requirements for condominium managers
Promoting awareness of the regulatory system
Our Mandate
The CMRAO is the regulatory body that sets standards and enforces the mandatory licensing of condominium managers and provider businesses.
Legislation
The Condominium Management Services Act, 2015 (CMSA) establishes the authority for the CMRAO to deliver its mandate and administer all provisions of the CMSA and its regulations.
Board of Directors
The CMRAO is governed by an independent Board of Directors. The Board is responsible for providing direction and oversight of the affairs of the organization and ensuring that the CMRAO meets its obligations.
Management Team
The CMRAO’s dedicated team manages the day-to-day administration of the CMRAO’s responsibilities and regulatory services under the CMSA.
Corporate Reporting
The CMRAO is required to report on its business activities and plans on an annual basis and make this information available to the public.
Committees
The CMRAO has a number of committees that serve different purposes relating to consumer protection and CMRAO activities.
Governance
In the interest of transparency and accountability, the CMRAO makes its governance documents available to the public.
Policies
Under the Administrative Agreement with the Ministry of Public and Business Service Delivery, the CMRAO is required to establish and enforce Board-approved policies to guide the organization’s operations.
History
In November 2017, the CMRAO, a non-profit corporation, was established by the Government of Ontario under the Condominium Management Services Act, 2015. The CMRAO was identified as a much-needed response to the evolving condominium sector.
Auditor General of Ontario’s Report
On December 7, 2020, the Office of the Auditor General of Ontario (OAGO) released its annual report, which included a value-for-money audit focusing on condominium oversight in Ontario. The OAGO identified four recommendations for the CMRAO.