Condominium Management
Regulatory Authority of Ontario

Our Mandate

The CMRAO is the regulatory body that protects consumers by setting standards and enforcing mandatory licensing of condominium managers and provider businesses.

Legislation

The Condominium Management Services Act, 2015 (CMSA) establishes the authority for the CMRAO to deliver its regulatory services and administer the CMSA and its regulations.

Corporate reporting

The CMRAO is required to report on its business activities and plans on an annual basis and make this information available to the public.

ROLE OF THE CMRAO AND CAO

See the responsibilities of each organization in Ontario.

Organization

The Condominium Management Regulatory Authority of Ontario (CMRAO) is a non-profit corporation established in November 2017 by the Government of Ontario under the Condominium Management Services Act, 2015 (CMSA). As a regulator, the CMRAO provides consumer protection for Ontarians living and investing in condominiums by regulating and licensing condominium managers and management provider businesses.

The CMRAO is funded through licensing fees, is governed by an independent Board of Directors, and operates under an Administrative Agreement with the Ministry of Public and Business Service Delivery.

The CMRAO protects condominium communities and builds trust in condominium management services by:

licence card icon

Administering a mandatory licensing system for all condominium managers and provider businesses

desktop with magnifying glass icon

Maintaining an online public registry of licensed condominium managers and provider businesses

law scale icon

Promoting and enforcing compliance with the CMSA and its regulations, licensing requirements, and the Code of Ethics

pen and paper icon

Addressing complaints received by the public by conducting inspections and investigations, and taking corrective actions as necessary

education certificate icon

Establishing education requirements for condominium managers

blowhorn icon

Promoting awareness of the regulatory system

Our Mandate

The CMRAO is the regulatory body that sets standards and enforces the mandatory licensing of condominium managers and provider businesses.

Legislation

The Condominium Management Services Act, 2015 (CMSA) establishes the authority for the CMRAO to deliver its mandate and administer all provisions of the CMSA and its regulations.

Board of Directors

The CMRAO is governed by an independent Board of Directors. The Board is responsible for providing direction and oversight of the affairs of the organization and ensuring that the CMRAO meets its obligations.

Management Team

The CMRAO’s dedicated team manages the day-to-day administration of the CMRAO’s responsibilities and regulatory services under the CMSA.

Corporate Reporting

The CMRAO is required to report on its business activities and plans on an annual basis and make this information available to the public.

Committees

The CMRAO has a number of committees that serve different purposes relating to consumer protection and CMRAO activities.

Governance

In the interest of transparency and accountability, the CMRAO makes its governance documents available to the public.

Policies

Under the Administrative Agreement with the Ministry of Public and Business Service Delivery, the CMRAO is required to establish and enforce Board-approved policies to guide the organization’s operations.

History

In November 2017, the CMRAO, a non-profit corporation, was established by the Government of Ontario under the Condominium Management Services Act, 2015. The CMRAO was identified as a much-needed response to the evolving condominium sector.

Auditor General of Ontario’s Report

On December 7, 2020, the Office of the Auditor General of Ontario (OAGO) released its annual report, which included a value-for-money audit focusing on condominium oversight in Ontario. The OAGO identified four recommendations for the CMRAO.