In the interest of consumer protection, CMRAO licensees are required to follow several rules as outlined in the Condominium Services Act, 2015 (CMSA) and under the Code of Ethics regulation. These rules were written by the provincial government but are enforced by the CMRAO.

The CMRAO can use various enforcement tools as part of its consumer protection mandate, including:

• The registrar can refuse, suspend, revoke or apply conditions on a licence
• In handling complaints, the registrar may refer a matter to the Discipline Committee.
• The CMRAO may pursue the prosecution of an offence under the CMSA.

The CMRAO is required to publish information related to its compliance and enforcement actions. View these actions in the Consumer Protection section.