Condominium Management
Regulatory Authority of Ontario

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Policies

Under the Administrative Agreement with the Ministry of Public and Business Service Delivery, the CMRAO is required to establish and enforce a variety of Board-approved policies to guide the organization’s operations:

Code of Conduct

In carrying out their compliance and enforcement duties, contract and permanent staff are required to adhere to the CMRAO’s Code of Conduct. [PDF 163 KB]

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Procurement Policy

The Procurement Policy supports the CMRAO in its acquisition of goods and services to ensure that processes and procedures are transparent, economical, fair and accessible. [PDF 178 KB]

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Travel, Meal and Hospitality Expense Policy

The Travel, Meal, and Hospitality Expense Policy outlines the rules and accountability framework to reimburse travel, meal, and hospitality expenses while undertaking business on behalf of the organization. [PDF 181 KB]

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Complaints about the CMRAO Policy

The Complaints Policy applies to complaints about the CMRAO‘s services and the conduct of CMRAO staff or members of the Discipline and Appeals committees. The procedures to submit complaints regarding CMRAO staff or services are outlined in the policy. Accessibility accommodations are available upon request. [PDF 139 KB]

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Access and Privacy Policy

The CMRAO complies with applicable privacy legislation and this policy outlines how the organization protects and provides access to personal information and records. [PDF 144 KB]

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Accessibility Policy

The CMRAO’s Accessibility Policy outlines the organization’s commitment to removing barriers and ensuring that its services are respectful of the individual needs of people with different abilities. [PDF 170 KB]

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