Condominium Management
Regulatory Authority of Ontario


Under the Administrative Agreement with the Ministry of Public and Business Service Delivery, the CMRAO is required to establish and enforce a variety of Board-approved policies to guide the organization’s operations:


Code of Conduct Code of Conduct [link to PDF] (opens a new window)

In carrying out their compliance and enforcement duties, contract and permanent staff are required to adhere to the CMRAO’s Code of Conduct. Read More about Code of Conduct.


Procurement Policy Procurement Policy [link to PDF] (opens a new window)

The Procurement Policy supports the CMRAO in its acquisition of goods and services to ensure that processes and procedures are transparent, economical, fair and accessible. Read More about Procurement Policy.


Travel, Meal and Hospitality Expense Policy Travel, Meal and Hospitality Expense Policy [link to PDF] (opens a new window)

The Travel, Meal, and Hospitality Expense Policy outlines the rules and accountability framework to reimburse travel, meal, and hospitality expenses while undertaking business on behalf of the organization. Read More about Travel, Meal and Hospitality Expense Policy.


Complaints about the CMRAO Policy Complaints Policy [link to PDF] (opens a new window)

The Complaints Policy applies to complaints about the CMRAO‘s services and the conduct of CMRAO staff or members of the Discipline and Appeals committees. The procedures to submit complaints regarding CMRAO staff or services are outlined in the policy. Accessibility accommodations are available upon request. Read More about Complaints Policy.


Access and Privacy Policy Access and Privacy Policy [link to PDF] (opens a new window)

The CMRAO complies with applicable privacy legislation and this policy outlines how the organization protects and provides access to personal information and records. Read More about Access and Privacy Policy.


Accessibility Policy [link to PDF] (opens a new window)

The CMRAO’s Accessibility Policy outlines the organization’s commitment to removing barriers and ensuring that its services are respectful of the individual needs of people with different abilities. Read More about Accessibility Policy.