The CMRAO works in the public interest to build trust in condominium management services across Ontario. Handling complaints is an important part of public protection. Anyone with a concern related to the conduct of a licensed condominium manager or management provider business can submit a complaint through the online complaints portal. The board of directors is responsible for filing any complaints on behalf of the condominium corporation. Complaints about other board members or board decisions are not within the jurisdiction of the CMRAO.
In many cases, the CMRAO encourages condominium boards to attempt to resolve matters of concern with their condominium manager or provider business prior to filing a formal complaint which may lead to a lengthy resolution process.