Condominium directors are not required to hold a licence unless they are providing condominium management services for compensation or reward or the expectation of such.

Condominium management services is defined under the Condominium Management Services Act, 2015 (CMSA) as:

Any of the following services provided to, or on behalf of, a condominium corporation:

1. Collecting or holding contributions to the common expenses or other amounts levied by, or payable to, the corporation
2. Exercising delegated powers and duties of the corporation or its board of directors, including:
   • making payments to third parties on behalf of the corporation
   • negotiating or entering into contracts on behalf of the corporation
   • supervising employees or contractors hired or engaged by the corporation

As long as the person is not providing condominium management services as defined under the CMSA, they can provide administrative assistance. Please refer to the CMRAO’s guide “Do I Need a Licence? Interpreting the Definition of Providing Condo Management Services” for helpful examples of management as compared to administrative activities.

The CMRAO offers a public registry to search for licensed condominium managers and condominium management provider businesses (also known as provider firms). You will be able to search by the name or licence number of the condominium manager or management company.

If you are unable to find your condominium manager or management company on our public registry, please contact info@cmrao.ca.

The CMRAO now has a directory of licensed management provider businesses that you can use to search for providers in your area.

Condominium corporations may hire a condominium manager or management company to oversee the day-to-day operations of the corporation. For example, the Board may delegate the responsibility to collect common expenses, supervise staff and do other tasks for the condominium manager. More information on the roles and obligations of a condominium manager can be found here: https://www.cmrao.ca/condo-managers/role-and-obligations-of-a-condominium-manager.

You may also find our Competency Profile for Condominium Managers helpful as it describes the minimum expectations of those applying for a General Licence. This report can be found here: https://www.cmrao.ca/resources/publications/competencyprofileconsultationreporten.pdf.

The outgoing manager or management provider must transfer the records within 15 days after the termination of the contract. However, if the documents or records do not exist at the time the contract is terminated, then the manager or management provider is required to transfer these documents no later than 30 days after the contract has ended. These requirements are set out in section 54 of the Condominium Management Services Act, 2015, and section 35 of Ontario Regulation 123/17.

Condominium managers and management provider businesses are responsible for paying their annual licensing fees to the CMRAO.

CMRAO does not regulate decisions of a condominium corporation. However, the management provider business would be required to disclose this relationship to the condominium corporation through its Board of Directors.

This is outlined in section 52 of the Condominium Management Services Act, 2015, which states:

Disclosure of interest

A licensee who, directly or indirectly, has an interest in a contract or transaction to which the client is a party or a proposed contract or transaction to which the client will be a party, shall disclose in writing to the client the nature and extent of the interest in accordance with the prescribed requirements and in the form determined by the registrar.

All directors appointed, elected or re-elected on or after November 1, 2017, are required to complete the training program provided by the CAO within 6 months of their appointment, election or re-election. For more information about director training, including how to complete the program, please visit the CAO’s website.

You may wish to start by raising the matter with the corporation’s board of directors.

The Condominium Authority of Ontario (CAO) provides more information as it relates to records requests. Please visit their website at www.condoauthorityontario.ca