The role of a condominium manager involves a range of important responsibilities, as well as obligations and requirements, set out under the Condominium Management Services Act, 2015 (CMSA). Generally, when assigned to, or hired by, a condominium corporation the role of a condominium manager is to oversee the corporation’s day-to-day operations. The condominium manager’s contract with the client may specify other roles and expectations.

According to section 48 (1) of the CMSA, every licensee that provides condominium management services to a client must have a written contract in place and must only provide services in accordance with the contract.

In addition to contractual obligations, licensees must provide services in accordance with the CMSA, including the Code of Ethics regulation. Licensees have ethical obligations to provide conscientious service, to engage with, and keep their clients informed, and to always promote and protect their clients’ best interests. These and other obligations are set out in the Code of Ethics for licensees.

If the board or any other person believes that a condominium manager is in violation of any of those duties, a complaint can be filed with the CMRAO. For example, if the condominium manager failed to provide the board with financial statements or to schedule board meetings or to pay contractors as needed, the manager could face discipline for violating the Code of Ethics.