Condominium Management
Regulatory Authority of Ontario

Complaints Process

Anyone with a concern related to the conduct of a licensed condominium manager or provider business can submit a complaint online.

Condominium Managers and Management Providers

The Board of Directors is responsible for making decisions about the condominium corporation on behalf of the owners.

Legislation

The CMSA sets out rules that condominium managers and provider businesses must follow.

Condo Owners

As a condominium owner you not only own your individual unit, you also share ownership in the condominium community. Of course, ownership comes with responsibilities and expectations. Understanding your rights and obligations is essential to living harmoniously and to ensuring you are respecting the rights of everyone around you.

 

Get to Know the CMRAO: A Guide for Condominium Owners and Residents

This resource has been developed to provide general information to condominium owners and residents about the CMRAO and our consumer protection role in the condominium management sector. It covers a number of topics that may be of interest to owners and residents, including the CMRAO’s services, operations, licensing, education, and more.

Owners and residents are invited to view and share this document with others in their condominium community.

Download Get to Know the CMRAO: A Guide for Condominium Owners and Residents [PDF 945 KB]

Newsroom

Promoting a Safe Workplace for Condominium Managers

The CMRAO is aware of the increasing number of condominium managers and provider businesses that…

How a Regulated Condominium Management Profession Helps Communities Thrive

Condominium communities are great places to live. Owners can expect that the buildings and facilities…

Implementing Virtual Meetings in Condominiums

On October 1, 2023, Bill 91: Less Red Tape, Stronger Economy Act, 2023, which includes…

Resource Centre

Role of the CMRAO and the CAO for Ontario's Condominium Communities

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Download the Role of the CMRAO and the CAO for Ontario's Condominium Communities [PDF - 100 KB]

Get to Know the CMRAO: A Guide for Condominium Owners and Residents

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Download Get to Know the CMRAO: A Guide for Condominium Owners and Residents [PDF 945 KB]

COVID-19 Resources

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The following resources are available to assist condominium managers concerned about how COVID-19 impacts condominiums and their role as provider of an essential service in these unprecedented times.

Ask the CMRAO Webinar Slide Deck

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Download the Ask the CMRAO Webinar Presentation here. [PDF - 2MB]

Materials available on the Condominium Authority of Ontario website

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The Condominium Authority of Ontario (CAO) is dedicated to providing information, resources, and services to support condo communities across Ontario.

Electric Vehicle Charging Station FAQs

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Frequently Asked Questions about new regulations for electric vehicle charging systems (EVCSs)

Plain Language Guide Produced by the Ministry of Public and Business Service Delivery (formerly MGCS)

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Download the Plain Language Guide Produced by the Ministry of Public and Business Service Delivery [PDF - 832KB]

Complaints, Insurance and Other Requirements Regulation

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Condominium Management Services Act, 2015 ONTARIO REGULATION 4/18

Code of Ethics and Discipline and Appeals Committees Regulation

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Condominium Management Services Act, 2015 ONTARIO REGULATION 3/18

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