CMRAO

Condominium Management
Regulatory Authority of Ontario

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Complaints Process

Anyone with a concern related to the conduct of a licensed condominium manager or provider business can submit a complaint online.

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Condominium Managers and Management Providers

The Board of Directors is responsible for making decisions about the condominium corporation on behalf of the owners.

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Legislation

The CMSA sets out rules that condominium managers and provider businesses must follow.

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Condo Owners

As a condominium owner you not only own your individual unit, you also share ownership in the condominium community. Of course, ownership comes with responsibilities and expectations. Understanding your rights and obligations is essential to living harmoniously and to ensuring you are respecting the rights of everyone around you.

 

Get to Know the CMRAO: A Guide for Condominium Owners and Residents

This resource has been developed to provide general information to condominium owners and residents about the CMRAO and our consumer protection role in the condominium management sector. It covers a number of topics that may be of interest to owners and residents, including the CMRAO’s services, operations, licensing, education, and more.

Owners and residents are invited to view and share this document with others in their condominium community.

Download Get to Know the CMRAO: A Guide for Condominium Owners and Residents [PDF 945 KB]

Service & Support

Condominium Community

Condominium Managers and Management Provider Businesses

Complaints Process

Frequently Asked Questions

Relationship Between Condominium Management and Tenants

Newsroom

Placing Your Licence on Hold

Placing Your Licence on Hold

Across the sector there are licensees who may need to place their licence on “hold”…

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Summer 2024 | Vol. 6 | Issue 1

Summer 2024 | Vol. 6 | Issue 1

Each year, CMRAO licensees are required to renew their licence during the month of June.…

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Dos and Don’ts: Using the CMRAO Licence Designation and Logo

Dos and Don’ts: Using the CMRAO Licence Designation and Logo

The CMRAO is the regulatory body responsible for setting standards and enforcing the mandatory licensing…

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Resource Centre

Code of Ethics: Providing Competent Service

Condominium managers must comply with the Code of Ethics regulation, which promotes professionalism, reliability, and quality of service. The role of a condominium manager is very complex and often requires shifting priorities.

Code of Ethics: Preventing Unlicensed Practice

Condominium managers must comply with the Code of Ethics regulation, which promotes professionalism, reliability, and quality of service. All individuals and businesses providing condominium management services in Ontario must have a valid licence issued by the CMRAO.

Role of the CMRAO and the CAO for Ontario's Condominium Communities

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Download the Role of the CMRAO and the CAO for Ontario's Condominium Communities [PDF - 100 KB]

CMRAO Inspections: Administering Owners’ Meetings, and Voting Processes

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Download CMRAO Inspections: Administering Owners’ Meetings, and Voting Processes [PDF 325 KB]

CMRAO Inspections: Guide to Records Management Inspections for Management Providers

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Download CMRAO Inspections: Guide to Records Management Inspections for Management Providers [PDF 385 KB]

Get to Know the CMRAO: A Guide for Condominium Owners and Residents

(opens a PDF)

Download Get to Know the CMRAO: A Guide for Condominium Owners and Residents [PDF 945 KB]

COVID-19 Resources

The following resources are available to assist condominium managers concerned about how COVID-19 impacts condominiums and their role as provider of an essential service in these unprecedented times.

Ask the CMRAO Webinar Slide Deck

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Download the Ask the CMRAO Webinar Presentation here. [PDF - 2MB]

Materials available on the Condominium Authority of Ontario website

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The Condominium Authority of Ontario (CAO) is dedicated to providing information, resources, and services to support condo communities across Ontario.

Have a Question?

info@cmrao.ca