Summer 2023 | Vol. 5 | Issue 1
The CMRAO provides strong consumer protection for Ontarians living and investing in condominiums by regulating and strengthening the condominium management profession. Investigating complaints is an integral part of this mandate; the CMRAO examines instances where licensees are alleged to have violated or been in non-compliance of the Condominium Management Services Act, 2015 (CMSA) and the Code of Ethics regulation. When it is clear that a violation of the CMSA has occurred, these complaints are referred to the Statutory Director. The appointment of a Statutory Director is an important part of the CMSA’s enforcement regimen.