Condominium Management
Regulatory Authority of Ontario

Consumer Protection

The CMRAO began operations on November 1, 2017, and ensures that condominium managers and management provider businesses are licensed, meet education and experience requirements, and comply with a Code of Ethics.

Licensing

Condominium managers are professionals who need a licence from the CMRAO to provide their services in Ontario.

Code of Ethics

The Code of Ethics regulation establishes the general obligations of condominium managers and condominium management companies.

Condominium owners

Condominium managers interact with many individuals in carrying out their duties, but they report and are accountable to their client, the condominium corporation, through its board of directors.

Condominium Management

Condominium corporations may hire a condominium management provider business or condominium manager who must have a valid licence issued by the CMRAO to oversee the corporation’s day-to-day operations.

Discipline

If the Discipline Committee determines that a licensee has failed to comply with the Code of Ethics, it may order penalties as appropriate under the CMSA.

NEW RESOURCE FOR CONDO BOARDS!

Learn more about the CMRAO and the important role it plays in protecting Ontario’s condominium consumers.

Message from the Chair: 5-Year Anniversary

Today, November 1, 2022, marks five years of operation for the CMRAO. I would like to take this opportunity to reflect on some of the progress that we have made, and the solid foundation we have built together as we look forward to what lies ahead.

Just released! Continuing Professional Education Framework

Effective July 1, 2023, the CMRAO will introduce a mandatory Continuing Professional Education (CPE) program as a requirement for the renewal of General Licences.

NOTICE OF FEES

Consistent with the provisions of Schedule G “Fee Setting Process and Criteria” of the Administrative Agreement, the Condominium Management Regulatory Authority of Ontario (CMRAO) hereby gives notice of an increase to its licensing fees by 4%.

Become a Condominium Manager

Ontario’s condominium sector continues to expand rapidly and there is a demand for licensed condominium managers. Learn more about the exciting career in condominium management and the requirements to become a fully licensed professional.

INDUSTRY SNAPSHOT

In the interest of consumer protection, the CMRAO publicly reports on its licensing and regulatory activities. The Industry Index is a current summary of key metrics to provide insight on the CMRAO’s day-to-day operations.

Active
Licensees

4322
  • Eastern Ontario - 332

  • Western Ontario - 391

  • Central Ontario - 1922

  • Northern Ontario - 48

  • Toronto - 1629

Licensed
Managers

3917

Licensed
Companies

405

Limited
Licensees

1470

Transitional General Licensees

11

General
Licensees

2436

As part of its consumer protection mandate, the CMRAO’s Registrar can propose to refuse, suspend, revoke or apply conditions on a licence.

Cases where the Registrar has refused to renew a licence, has revoked a licence, or has suspended a licence.

Notices of licence applications that were refused because the applicants did not meet the prescribed requirements under Ontario Regulation 123/17 (opens a new window).

Charges laid by the CMRAO against licensees, or other persons or entities that undertake activities that require a licence, and who have been charged and/or convicted under the CMSA.

Complaints received by the CMRAO could lead to disciplinary hearings. These matters are expected to be heard by a panel of at least three members from the CMRAO Discipline Committee.

Newsroom

Notice of Fees

Consistent with the provisions of Schedule G “Fee Setting Process and Criteria” of the Administrative…

Excellence in Condominium Management Survey Results

On November 1, 2021, the CMRAO introduced a new mandatory education course for Limited Licence…

Webinar: Continuing Professional Education Framework

Date: Wednesday, November 30, 2022 | 11 a.m. to noon Join us on Wednesday, November…