Condominium Management
Regulatory Authority of Ontario

Consumer Protection

The CMRAO began operations on November 1, 2017, and ensures that condominium managers and management provider businesses are licensed, meet education and experience requirements, and comply with a Code of Ethics.

Licensing

Condominium managers are professionals who need a licence from the CMRAO to provide their services in Ontario.

Code of Ethics

The Code of Ethics regulation establishes the general obligations of condominium managers and condominium management companies.

Condominium owners

Condominium managers interact with many individuals in carrying out their duties, but they report and are accountable to their client, the condominium corporation, through its board of directors.

Condominium Management

Condominium corporations may hire a condominium management provider business or condominium manager who must have a valid licence issued by the CMRAO to oversee the corporation’s day-to-day operations.

Discipline

If the Discipline Committee determines that a licensee has failed to comply with the Code of Ethics, it may order penalties as appropriate under the CMSA.

Upcoming Expiry of Transitional General Licences

Transitional General Licences are a time-limited class of licence that cannot be renewed after May 31, 2022.

Just Published: CMRAO’s New Strategic Plan and Business Plan

The CMRAO’s new strategic plan 2022-25 and business plan (2022-23) are linked and inform each other, and together give the full picture of the CMRAO’s performance.

Become a Condominium Manager

Ontario’s condominium sector continues to expand rapidly and there is a demand for licensed condominium managers. Learn more about the exciting career in condominium management and the requirements to become a fully licensed professional.

INDUSTRY SNAPSHOT

In the interest of consumer protection, the CMRAO publicly reports on its licensing and regulatory activities. The Industry Index is a current summary of key metrics to provide insight on the CMRAO’s day-to-day operations.

Active
Licensees

4084
  • Eastern Ontario - 316

  • Western Ontario - 367

  • Central Ontario - 1835

  • Northern Ontario - 45

  • Toronto - 1521

Licensed
Managers

3686

Licensed
Companies

398

Limited
Licensees

1314

Transitional General Licensees

14

General
Licensees

2358

As part of its consumer protection mandate, the CMRAO’s Registrar can propose to refuse, suspend, revoke or apply conditions on a licence.

Cases where the Registrar has refused to renew a licence, has revoked a licence, or has suspended a licence.

Notices of licence applications that were refused because the applicants did not meet the prescribed requirements under Ontario Regulation 123/17 (opens a new window).

Charges laid by the CMRAO against licensees, or other persons or entities that undertake activities that require a licence, and who have been charged and/or convicted under the CMSA.

Complaints received by the CMRAO could lead to disciplinary hearings. These matters are expected to be heard by a panel of at least three members from the CMRAO Discipline Committee.

Newsroom

SUMMER 2022 | VOL. 4 | ISSUE 1

The Advisory Committee provides valuable perspective and input on issues of importance and advises the CMRAO on emerging issues within the condominium industry. Earlier this year, the CMRAO’s Board of Directors appointed Chris…

Status of the CMRAO’s Transitional General Licence

The CMRAO’s 2022–23 licence renewal has now come to an end. For this renewal cycle, Transitional General Licensees were not eligible to renew their licences. Transitional General Licences were a…

Discipline Committee Fines Provider Business for Failure to Transfer Funds

In April 2022, the CMRAO’s Discipline Committee issued a decision against a licensed condominium management provider business for violating the Code of Ethics regulation. The Registrar referred the case to…