The CMRAO began operations on November 1, 2017, and ensures that condominium managers and management provider businesses are licensed, meet education and experience requirements, and comply with a Code of Ethics.
Condominium managers are professionals who need a licence from the CMRAO to provide their services in Ontario.
Code of Ethics
The Code of Ethics regulation establishes the general obligations of condominium managers and condominium management companies.
Condominium managers interact with many individuals in carrying out their duties, but they report and are accountable to their client, the condominium corporation, through its board of directors.
Condominium corporations may hire a condominium management provider business or condominium manager who must have a valid licence issued by the CMRAO to oversee the corporation’s day-to-day operations.
If the Discipline Committee determines that a licensee has failed to comply with the Code of Ethics, it may order penalties as appropriate under the CMSA.
Upcoming Expiry of Transitional General Licences
Transitional General Licences are a time-limited class of licence that cannot be renewed after May 31, 2022.
Just Published: CMRAO’s New Strategic Plan and Business Plan
The CMRAO’s new strategic plan 2022-25 and business plan (2022-23) are linked and inform each other, and together give the full picture of the CMRAO’s performance.
Condominium managers play an important role in maintaining vibrant condominium communities. Learn more about the CMRAO’s role in protecting consumers in Ontario, and what you should expect from CMRAO licensees.
Anyone providing condominium management services in Ontario is required to have a valid licence. Licensed managers and provider businesses have important legal obligations to protect consumers and the interests of the condominium corporation.
A condominium’s board of directors is responsible for making decisions about the corporation on behalf of the owners, including hiring a licensed condominium manager or management provider business to help oversee the corporation’s affairs.
Become a Condominium Manager
Ontario’s condominium sector continues to expand rapidly and there is a demand for licensed condominium managers. Learn more about the exciting career in condominium management and the requirements to become a fully licensed professional.
In the interest of consumer protection, the CMRAO publicly reports on its licensing and regulatory activities. The Industry Index is a current summary of key metrics to provide insight on the CMRAO’s day-to-day operations.
Eastern Ontario - 344
Western Ontario - 393
Central Ontario - 1949
Northern Ontario - 55
Toronto - 1597
Transitional General Licensees
As part of its consumer protection mandate, the CMRAO’s Registrar can propose to refuse, suspend, revoke or apply conditions on a licence.
Cases where the Registrar has refused to renew a licence, has revoked a licence, or has suspended a licence.
Notices of licence applications that were refused because the applicants did not meet the prescribed requirements under Ontario Regulation 123/17 (opens a new window).
Charges laid by the CMRAO against licensees, or other persons or entities that undertake activities that require a licence, and who have been charged and/or convicted under the CMSA.
Complaints received by the CMRAO could lead to disciplinary hearings. These matters are expected to be heard by a panel of at least three members from the CMRAO Discipline Committee.
Winter 2022 | Vol. 3 | Issue 4
The Board of Directors recently approved the CMRAO’s new Strategic Plan 2022–25 that will guide the operations of the organization for the next three years towards achieving the goal of enhanced consumer…
Discipline Committee Orders Fine and Completion of Education Course for Breaching Code of Ethics
In March 2022, the CMRAO’s Discipline Committee issued a decision against a licensed condominium manager related to allegations that the licensee misled a condominium corporation about the status of a…
Inspection Leads to Additional Actions and LAT Decision for Provider Business
On February 14, 2022, the Licence Appeal Tribunal (LAT) issued a decision directing the Registrar to apply conditions to the licence of Millcreek Management. Background Between 2019 and 2020, the…