Condominium Management
Regulatory Authority of Ontario

CMRAO Proposes Licence Revocation

The CMRAO has ordered the immediate suspension of a condominium manager’s licence, prohibiting them from providing condominium management services.

CMRAO Issues Immediate Suspension Order

In the interest of consumer protection, the CMRAO has ordered the immediate suspension of a condominium manager's licence and proposed licence revocation.

Available Continuing Professional Education (CPE) Credits

General Licensees are now required to have 10 CPE credits to renew their licence.

Consumer Protection

The CMRAO began operations on November 1, 2017, and ensures that condominium managers and management provider businesses are licensed, meet education and experience requirements, and comply with a Code of Ethics.

Licensing

Condominium managers are professionals who need a licence from the CMRAO to provide their services in Ontario.

Code of Ethics

The Code of Ethics regulation establishes the general obligations of condominium managers and condominium management companies.

Condominium owners

Condominium managers interact with many individuals in carrying out their duties, but they report and are accountable to their client, the condominium corporation, through its board of directors.

Condominium Management

Condominium corporations may hire a condominium management provider business or condominium manager who must have a valid licence issued by the CMRAO to oversee the corporation’s day-to-day operations.

Discipline

If the Discipline Committee determines that a licensee has failed to comply with the Code of Ethics, it may order penalties as appropriate under the CMSA.

Become a Condominium Manager

Ontario’s condominium sector continues to expand rapidly and there is a demand for licensed condominium managers. Learn more about the exciting career in condominium management and the requirements to become a fully licensed professional.

INDUSTRY SNAPSHOT

In the interest of consumer protection, the CMRAO publicly reports on its licensing and regulatory activities. The Industry Index is a current summary of key metrics to provide insight on the CMRAO’s day-to-day operations.

Active
Licensees

4834
  • Eastern Ontario - 348

  • Western Ontario - 433

  • Central Ontario - 2115

  • Northern Ontario - 41

  • Toronto - 1897

Licensed
Managers

4435

Licensed
Companies

399

Limited
Licensees

1797

Transitional General Licensees

4

General
Licensees

2634

As part of its consumer protection mandate, the CMRAO’s Registrar can propose to refuse, suspend, revoke or apply conditions on a licence.

Cases where the Registrar has refused to renew a licence, has revoked a licence, or has suspended a licence.

Notices of licence applications that were refused because the applicants did not meet the prescribed requirements under Ontario Regulation 123/17 (opens a new window).

Charges laid by the CMRAO against licensees, or other persons or entities that undertake activities that require a licence, and who have been charged and/or convicted under the CMSA.

Complaints received by the CMRAO could lead to disciplinary hearings. These matters are expected to be heard by a panel of at least three members from the CMRAO Discipline Committee.

Newsroom

Code of Ethics: Condominium Managers and Director Training

Condominium managers must comply with the Code of Ethics regulation, which promotes professionalism, reliability, and…

Code of Ethics: Declaring Conflict of Interest

Condominium managers must comply with the Code of Ethics regulation, which promotes professionalism, reliability, and…

Code of Ethics: Providing Competent Service

Condominium managers must comply with the Code of Ethics regulation, which promotes professionalism, reliability, and…