Condominium Management
Regulatory Authority of Ontario

Consumer Protection

The CMRAO began operations on November 1, 2017, and ensures that condominium managers and management provider businesses are licensed, meet education and experience requirements, and comply with a Code of Ethics.

Licensing

Condominium managers are professionals who need a licence from the CMRAO to provide their services in Ontario.

Code of Ethics

The Code of Ethics regulation establishes the general obligations of condominium managers and condominium management companies.

Condominium owners

Condominium managers interact with many individuals in carrying out their duties, but they report and are accountable to their client, the condominium corporation, through its board of directors.

Condominium Management

Condominium corporations may hire a condominium management provider business or condominium manager who must have a valid licence issued by the CMRAO to oversee the corporation’s day-to-day operations.

Discipline

If the Discipline Committee determines that a licensee has failed to comply with the Code of Ethics, it may order penalties as appropriate under the CMSA.

Award-Winning Education Program

The CMRAO is pleased to announce that its new education program has won an Award of Excellence for curriculum development.

Become a Condominium Manager

Ontario’s condominium sector continues to expand rapidly and there is a demand for licensed condominium managers. Learn more about the exciting career in condominium management and the requirements to become a fully licensed professional.

INDUSTRY SNAPSHOT

In the interest of consumer protection, the CMRAO publicly reports on its licensing and regulatory activities. The Industry Index is a current summary of key metrics to provide insight on the CMRAO’s day-to-day operations.

Active
Licensees

4201
  • Eastern Ontario - 331

  • Western Ontario - 384

  • Central Ontario - 1896

  • Northern Ontario - 53

  • Toronto - 1537

Licensed
Managers

3785

Licensed
Companies

416

Limited
Licensees

1323

Transitional General Licensees

254

General
Licensees

2208

As part of its consumer protection mandate, the CMRAO’s Registrar can propose to refuse, suspend, revoke or apply conditions on a licence.

Cases where the Registrar has refused to renew a licence, has revoked a licence, or has suspended a licence.

Notices of licence applications that were refused because the applicants did not meet the prescribed requirements under Ontario Regulation 123/17 (opens a new window).

Charges laid by the CMRAO against licensees, or other persons or entities that undertake activities that require a licence, and who have been charged and/or convicted under the CMSA.

Complaints received by the CMRAO could lead to disciplinary hearings. These matters are expected to be heard by a panel of at least three members from the CMRAO Discipline Committee.

Newsroom

Jurisdiction of Condominium Authority Tribunal (CAT) Expanded

The Condominium Authority of Ontario (CAO) recently announced the expanded jurisdiction of the Condominium Authority Tribunal (CAT). This expansion is the result of the government's recent amendments to Ontario Regulation 179/17 under…

Award-Winning Education Program

Each year, the Institute for Performance and Learning (I4PL), the national industry association for learning and development professionals, invites submissions to its Awards of Excellence program to recognize and celebrate…

Navigating the CMRAO's New Education Requirements

On November 1, 2021, the education and examination requirements necessary to qualify for a General Licence from the CMRAO has changed. New entrants to the field of condominium management in…