This message is being sent to all licensed condominium management provider companies and their Principal Condominium Managers (PCMs). The CMRAO will begin accepting applications and payments for licence renewals on June 1, 2021. Applications and payments must be submitted online by 11:59 p.m. on June 30, 2021. For now, here is some essential information to help you prepare for the renewal process. Please review this information carefully.

Annual Licensing Fee

The annual fee is $799 + $327 for each licensee that the company employs. The CMRAO will calculate the annual licensing fees for providers based on employment information reported by the providers and individual licensees as of 11:59 p.m. on May 31, 2021. 

For more information about CMRAO’s licensing fees, please visit our website. 

When do I update my list of licensees?

You must update your list of licensees during the month of May. 

Who can update the list?

Any “authorized representative” of the company can update the list online through their CMRAO account. For each company, the following two people are automatically given this access:

1. The principal condominium manager (PCM)
2. The person who submitted the company’s licence application (if different from the PCM)

If you would like to provide access to other unlicensed employees of the company (for example, administrative assistants and HR representatives), please have the PCM email us at info@cmrao.ca and our staff can assist with setting this up. You can provide access to other licensed managers directly through the online portal.

How do I update the list?

To update the list of licensees, an authorized representative should do the following: 

1. Log in to their CMRAO account
2. Select “Associated Companies” on the left-hand side
3. Select the company
4. Select “Managers” on the left-hand side
5. Add and remove managers from the list (please note: to remove a manager you will need to include the reason for termination)

Who is currently included in the list?

The list of managers you see will include all individuals who: 

• reported that they are currently employed by your company
• have had their licence application approved and their licence issued (they have paid for their licence)

The list also includes updates the company has provided to the CMRAO. If you see a former employee on the list, it is because that individual reported your company as a current employer. To remove an employee, you have to enter an end date and the reason for termination.

Who is not currently on the list?

Licensees who mistakenly reported an “end date” on their application will not show up on your list. It is the responsibility of the PCM to ensure they are included in the list. Licensees who have recently been approved but have not yet paid for their licence will not appear on the list; they will be automatically added once they have paid. For this reason, it is important to check the list periodically throughout the month of May, especially toward the end of the month.

What else should I expect?

You can expect to see additional emails from the CMRAO throughout the month of June.

As a general reminder, it is the condominium management provider’s responsibility to maintain its corporate information on an ongoing basis. Subsection 45 (1)(b) of the Condominium Management Services Act, 2015 (CMSA), states that “Every licensed condominium management provider shall, within five days after the event, notify the registrar in writing of … the date of commencement or termination of the employment of every condominium manager that the provider employs and, in the case of the termination of employment of a condominium manager, the reason for the termination.”

If you experience any problems logging in or understanding the renewal process, please use the Live Chat feature on our website or send an email to info@cmrao.ca for assistance. If necessary, CMRAO staff can also schedule a phone call to guide you through the process.

Insurance Requirements

As part of the renewal application, all condominium management provider companies will be required to submit certificates of insurance for the following: 

• Errors and Omissions insurance that includes coverage for every condo manager that the company employs; and
• Fidelity insurance, including against losses that a client of the provider suffers and that arise from dishonesty of condominium managers that the provider employs or of other employees, directors, and officers of the provider.

For more information about insurance requirements, please go to the CMRAO website. CMRAO staff are available to assist and answer questions at any point during the licence-renewal process. Please contact us at info@cmrao.ca, or visit the CMRAO website for additional information.