In February 2022, the Discipline Committee issued a decision against Grand River Property Management (provider business), and its Principal Condominium Manager. The CMRAO’s Registrar referred the case to the Discipline Committee over allegations that the licensee violated the Code of Ethics regulation by permitting an unlicensed person to practise.

From August 2020 to August 2021, Yinggang Yang, a director and shareholder of Grand River Property Management provided condominium management services for a condominium corporation without a licence issued by the CMRAO. On multiple occasions while providing condominium management services, Mr. Yang identified himself as a property manager.

The Discipline Committee determined that the provider business and its Principal Condominium Manager had breached five sections of the Code of Ethics:

• Section 2 – A condominium manager shall not do or omit to do anything that causes the condominium management provider employing the manager to contravene this Regulation.
• Section 5 – In providing condominium management services, providing conscientious courteous and responsive service, and demonstrating reasonable knowledge, skill, judgement, and competence.
• Section 10 – In offering or providing condominium management services, a licensee shall use the licensee’s best efforts to prevent error, misrepresentation, fraud, or any unethical practice.
• Section 11 – A licensee shall not engage in any act or omission that, having regard to all the circumstances, would be regarded as disgraceful, dishonorable, unprofessional, or unbecoming of a licensee.
• Section 13 – A licensee shall promote and protect the best interests of the licensee’s client.

For failing to comply with the Code of Ethics, the Discipline Committee ordered the licensee to pay a $7,000 fine.

The CMRAO takes complaints against its licensees seriously and takes appropriate action in the interest of consumer protection. The CMRAO’s Discipline Committee is composed of members from Ontario’s condominium sector and the public who are appointed by the Board of Directors of the CMRAO. Members serve on the committee to determine when a licensee has failed to comply with the Code of Ethics found in the CMSA.

In the interest of consumer protection, discipline decisions are publicly available in the Consumer Protection section of the CMRAO website. Information about licensees and the status of each licence (including conditions and actions on a licence) is available in the Public Registry.