Condominium communities are great places to live. Owners can expect that the buildings and facilities they use every day will be maintained, and that the corporation’s finances will be well-managed. This important work requires a skilled and professional condominium manager who is licensed by the CMRAO.

The Job of a Condominium Manager

A condominium manager’s role is complex. In addition to overseeing the day-to-day operations of the corporation, on any given day managers might be:

• Hiring service providers and overseeing their work
• Monitoring the corporation’s finances
• Answering resident inquiries and responding to issues
• Advising the board of directors on operational matters, its financial responsibilities, and compliance with legislation

Becoming a condominium manager and successfully performing this job requires specialized education and work experience, and ongoing professional development. Condominium managers are also required to follow a Code of Ethics, which establishes a standard of good practice; governs the way they behave; and promotes professionalism, reliability, and quality of service.

How Condominium Managers are Regulated

Ensuring that condominium managers are appropriately licensed to provide their services, and doing so ethically, is a large part of why the CMRAO exists. As Ontario’s regulator for condominium managers and provider businesses, the CMRAO provides strong consumer protection to condominium residents by:

• Making sure individuals and businesses providing condominium management services are licensed
• Maintaining an online public registry that includes information about licensees
• Inspecting licensees to monitor their compliance with the Condominium Management Services Act, 2015 (CMSA) and its regulations
• Investigating and responding to complaints made against condominium managers or provider businesses that may have violated the CMSA and its regulations
• Setting education requirements

How the CMRAO is Effective in Condominium Communities

Sometimes the CMRAO must deal with situations where its licensees are alleged to be in violation of legislation; for example, cases related to unlicensed practice or violation of the Code of Ethics. At times, these cases may lead to enforcement actions. The measures taken by the CMRAO in these circumstances help to strengthen the condominium management profession and increase public confidence that consumers’ assets are protected and well-managed.

The CMRAO provides resources that condominium management providers, owners, and residents may find helpful and informative.

Learn more about the CMRAO and the work that condominium managers do in our guide for condominium owners and residents.